Return and Refund Policy

Effective Date: March 02, 2026

At Site Ready Supply, we work directly with manufacturers and authorized distributors to fulfill customer orders. Because many of our products ship directly from manufacturer facilities, return eligibility, conditions, and timelines are governed by the applicable manufacturer’s return policy.

Return Eligibility

Return eligibility varies by product and manufacturer. Specific return terms, including return windows and return shipping responsibility, may be listed on the individual product page when applicable. Unless otherwise stated on the product page, returns are generally accepted within 30 days of receiving the item, subject to manufacturer approval.

Items damaged in transit must be reported within 48 hours of delivery in accordance with our Shipping Policy. Damage claims submitted after this window may not be eligible.

Approved returns may be subject to a restocking fee of up to 25% of the product price, depending on the manufacturer’s return policy and the condition of the returned item.

Restocking fees are determined by the manufacturer and will be communicated during the return authorization process.

Most manufacturers require:

• Return authorization (RMA) prior to returning any item
• Products to be unused and in original packaging
• Returns to be initiated within the manufacturer’s stated return window

Certain items, including but not limited to custom, special-order, freight, oversized, or installed products, may be non-returnable unless defective or damaged.

Return Process

All return requests must be submitted to Site Ready Supply. We will coordinate directly with the manufacturer on your behalf in accordance with their return policy.

Returns sent without prior authorization may be refused.

Refunds

Refunds are issued after the manufacturer receives and inspects the returned item and confirms eligibility. Processing times vary by manufacturer but are typically completed within 7–14 business days after return approval and inspection.

If you have questions about a specific product’s return eligibility, please contact us prior to purchase.

Contact: support@sitereadysupply.com
Phone: 888-495-3550

Site Ready Supply acts as the authorized retailer coordinating fulfillment and post-sale support between customers and manufacturers. While product-specific policies are governed by the applicable manufacturer, our team remains your primary point of contact and will assist in managing all post-purchase communication and resolution.